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Thu 9th May 2013,?11:46
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How important are online customer services these days. Does office based business with good customer service program requires an online help desk as well?
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Since everything is getting online and so are business then it is also essential to provide customer service online. Even for an office based business it is not possible for users to visit the office but one can always access internet from anywhere and put their issue forward and get it sorted without wasting much time. This is good for businesses as well customers. So online customer service is essential these days for all sort of businesses.
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Source: http://www.businessadviceforum.com/showthread.php/48951-How-important-is-online-customer-service
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